Last Updated: 28 July 2025
Welcome to Mistree Store! These Terms and Conditions (“Terms”) govern your use of our website, mobile app, and services related to the purchase of home appliances and their spare parts (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully.
1. General Information
The website https://mistreestore.com is owned and operated b Trilok Dulani, a company registered in India.
By using our website, you confirm that you are at least 18 years old or using the site under the supervision of a parent or legal guardian.
2. Products and Pricing
We strive to display accurate descriptions, images, and prices for all products, including home appliances and their spare parts.
Prices are subject to change without prior notice.
We reserve the right to refuse or cancel orders at our sole discretion.
3. Order Processing
Once you place an order, you will receive an order confirmation via email or SMS.
Orders will be processed only after full payment is received.
We reserve the right to limit quantities or cancel any part of your order.
4. Shipping and Delivery
We deliver to select locations across India.
Shipping charges, estimated delivery times, and available delivery options will be displayed during checkout.
Delays due to unforeseen events (natural disasters, strikes, etc.) are not our responsibility.
5. Returns and Refunds
Returns are accepted within 7 days of delivery, subject to product condition and original packaging.
Spare parts are only returnable if defective or damaged upon arrival.
Refunds will be issued after inspection and approval, to the original mode of payment within 5 business days.
6. Warranty
Home appliances sold through our platform may carry manufacturer warranties.
Spare parts usually come with limited or no warranty unless otherwise stated.
Warranty claims must be processed directly with the product’s manufacturer unless we state otherwise.
7. User Accounts
You are responsible for maintaining the confidentiality of your account credentials.
Any activity under your account is your responsibility.
We reserve the right to terminate accounts that are found to be fraudulent or in violation of these Terms.
8. Prohibited Activities
You agree not to:
Use the website for unlawful purposes.
Resell or redistribute products purchased unless authorized.
Upload viruses or malicious code.
Interfere with website security or operations.
9. Intellectual Property
All content on the website (text, logos, graphics, images, and software) is the property of Mistree Store or its licensors.
You may not reproduce, distribute, or use any content without prior written permission.
10. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages related to your use of our website or products.
Maximum liability for any claim related to a purchase will not exceed the value of the product purchased.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of India.
Any disputes shall be resolved in the courts of Supreme.
12. Changes to Terms
We reserve the right to update these Terms at any time.
Updated versions will be posted on this page with a revised “Last Updated” date.
13. Contact Us
For any questions regarding these Terms, please contact us at:
📧 Email: support@mistreestore.com
📞 Phone: +91-8290325858
📍 Address: khairthal, dist- Khairthal tijara, Rajasthan, pincode- 301404