Last Updated: 28 July 2025
At Mistree Store, we aim to ensure your satisfaction with every purchase. If you’re not entirely happy with a product, we’re here to help.
1. Eligibility for Refunds
We offer refunds under the following conditions:
✅ Home Appliances
The product must be unused and in its original packaging.
Refund requests must be made within 7 days of delivery.
Product must not be installed, tampered with, or damaged.
✅ Spare Parts
Refunds are only accepted for damaged, defective, or incorrect spare parts.
Requests must be made within 3 days of delivery.
We may request images/videos of the issue before processing.
2. Non-Refundable Items
We do not offer refunds for:
Products damaged due to misuse or improper installation.
Items returned without original packaging/accessories.
Products bought on clearance or final sale (if marked non-refundable).
Digital/downloadable items (if applicable).
3. Refund Process
Once your return is received and inspected, we will:
Notify you via email or SMS about the status.
Approve or reject your refund request based on product condition.
If approved, process the refund within 5–10 business days to your original payment method.
4. Late or Missing Refunds
If you haven’t received a refund:
Check your bank account again.
Contact your bank or card provider (processing times may vary).
If you still need help, contact us at support@mistreestore.com.
5. Cancellations
Orders can be canceled before they are shipped.
Once shipped, cancellation is not possible, and you must follow the return procedure.
6. Return Shipping
For damaged/defective/incorrect items: We will arrange return pickup or reimburse your return shipping cost.
For change-of-mind returns (if allowed): Return shipping is to be borne by the customer.
7. How to Request a Refund
To initiate a refund:
📧 Email us at: support@mistreestore.com
Include your Order ID, reason for return, and supporting photos/videos (if applicable).
Wait for our team to verify and guide you through the return process.
8. Contact Us
For any refund-related questions, reach out to us at:
📞 Phone: +91-8290325858
📧 Email: support@mistreestore.com